Frequently Asked Questions

1. Are your products suitable for all skin types?

Yes! Our products are formulated with gentle, skin-loving ingredients and are suitable for all skin types — including sensitive, oily, dry, and combination skin. Always patch test first if you’re trying a new product.

2. Are your products cruelty-free?

Absolutely. We are 100% cruelty-free and never test on animals. Our commitment is to ethical, responsible skincare you can trust.

3. Do your products contain parabens, sulfates, or harsh chemicals?

No. All of our formulations are free from parabens, sulfates, mineral oils, and artificial dyes. We focus on clean, high-performance ingredients that nourish and protect your skin.

4. When will I see results?

Most users begin to see visible improvements within 2–4 weeks of consistent use. Results may vary based on skin type, lifestyle, and routine.

5. Can I use your products if I have acne or skin concerns?

Yes. We offer specific products designed to help with acne, blemishes, uneven tone, and sensitivity. Look for product labels like “clarifying,” “soothing,” or “anti-aging” to find the right fit for your needs.

6. How should I store your skincare products?

Store in a cool, dry place away from direct sunlight. For serums and oils, keep the lid tightly closed to maintain freshness.

7. Are your products safe to use during pregnancy?

Many of our products are pregnancy-safe, but we always recommend consulting your doctor before introducing new skincare products during pregnancy or breastfeeding.

8. How can I contact your support team?

You can reach us through our Contact Us page or email us at support@clinorra.com. We’re happy to help with any questions or concerns!